Managed cloud service

Focus on innovating your products while we expertly manage your cloud infrastructure.

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Dedicated Expert Support

Continuous management and optimization of your infrastructure are crucial for driving tangible business outcomes. Wondering if you have the in-house capabilities to handle this? Allow us to undertake the essential tasks you might lack the resources for or prefer to delegate. Utilize our expertise to augment your capabilities.

Our managed services are fortified with round-the-clock support from a cadre of certified professionals, committed to delivering unparalleled service excellence, reachable 24/7/365 via email or phone.

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What do we do?

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Deep cloud expertise.

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Fastest incidents response.

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Top priority support 24/7.

What do you get?

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Worry-free experience.

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Saving thousands of hours.

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Custom-tailored approach.

Let us help you

You don’t need to be a cloud servers’ expert. Our support team is here 24x7 to help you solve any problem.

Service levels

Compare managed service levels and choose the one that meets your needs.

Number of servers
Basic
Extended
Pro
Price
225.4 AED /mo
552 AED /mo
920 AED /mo
Subscription activation cost
112.7 AED /mo
276 AED /mo
460 AED /mo
Reaction time
30 min
30 min
30 min
Software installation and setup
Regular updates within the same major release
Configuration changes per request, with no changes to services architecture
Backup setup
Constant infrastructure monitoring and timely updates to health models
24/7 incident management
Comprehensive setup for log collection and analysis
Creation and maintenance of IT service documentation.
Proactive suggestions for infrastructure enhancements
Implementation of agreed-upon plan of infrastructure improvements
Personalized support from a dedicated account manager
Both proactive and reactive handling of security incidents.
Regular, proactive security audits to safeguard your infrastructure perimeter
Security logs monitoring

Supported software

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OS: Windows, Linux, BSD

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Web Server: IIS, Nginx, Apache, HAproxy

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DBMS: MSSQL, MySQL, Postgres, Redis

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MQ: RabbitMQ

FAQ

What is included in Falconcloud Managed Services?

Managed Services include assistance with server administration, operating system maintenance, software configuration, monitoring, troubleshooting, and routine infrastructure management. The exact scope depends on your selected service plan.

Who should use Managed Services?

Managed Services are suitable for businesses that want to reduce the time spent on infrastructure administration or do not have a dedicated in-house IT team. They also help organizations focus on application development instead of server maintenance.

Can Managed Services help keep my servers up to date?

Yes. Falconcloud specialists can perform operating system updates, install security patches, and carry out routine maintenance tasks to help maintain a stable and secure server environment.

Can I still manage my infrastructure if I use Managed Services?

Yes. You keep access to your cloud infrastructure and remain in control of your resources. Managed Services complement your administration by handling agreed operational tasks while allowing you to manage your own environment whenever needed.